At Urban Jaipur, we prioritize your satisfaction and aim to provide a seamless shopping experience. Please review our cancellation policy below:
- Cancellation Timing: Orders placed on our website can be cancelled before they are dispatched. Once an order has been dispatched, cancellation requests cannot be accommodated. Please note that our team works diligently to process orders promptly, so we encourage you to contact us as soon as possible if you wish to cancel your order.
- Refund Policy for Cancelled Orders: If an order is cancelled before dispatch, the entire order amount will be refunded to the original payment method within 24-48 hours. However, please be aware that it may take additional time for the refund to reflect in your account depending on your payment provider.
To request a cancellation or address any concerns regarding your order, please get in touch with us through any of the following channels:
- Email us at care@urbanjaipur.com with your order number.
- WhatsApp your cancellation request to +91 9024412440, including your order ID.
We appreciate your feedback and are here to help you with the cancellation process.