At Urban Jaipur, we are committed to ensuring a smooth and hassle-free shopping experience for all our valued customers. Please review our comprehensive cancellation policy below:
1. Cancellation Timing
You can cancel your order before it has been dispatched. Orders are usually dispatched within 24–48 hours. Once an order has been dispatched, cancellation requests cannot be processed. As we strive to process and dispatch orders quickly, we encourage you to contact our team immediately if you wish to cancel your order.
2. Refund Policy for Cancelled Orders
If you cancel your order before dispatch, the following will apply:
- A payment gateway fee will be deducted from the order amount.
- The remaining amount will be refunded back to your original payment method within 24–48 hours.
Please note that depending on your bank or payment provider, it might take additional time for the refund to reflect.
3. Cancellation After Dispatch Due to Incorrect Customer Details
If your order is returned to us because of incorrect address details, contact information, or other errors from your end, the following applies:
Redelivery Option:
You can opt to have your order resent to the corrected address by covering the following:
- Additional shipping costs.
- Any other handling fees incurred due to failed delivery.
Please Note: Cancellations will not be accepted at this stage.
We strongly encourage customers to double-check all personal details, including name, address, contact number, and email, at the time of placing their order to avoid such complications.
4. Customer Responsibility & Prevention Tips
To ensure smooth order delivery and avoid unnecessary delays or costs:
- Confirm that your contact details, address, and payment information are accurate at checkout.
- If you notice any discrepancy after placing an order, contact our team immediately.
Your attention to these details plays a vital role in ensuring timely delivery and avoiding additional fees.
5. Goodwill Gesture for Our Valued Customers
At Urban Jaipur, we believe in maintaining strong relationships with our customers. In the event of delivery delays, failed attempts, or other inconveniences, we may extend special discounts or offers as a gesture of goodwill to make the situation easier for you.
Your happiness and trust are always our priority.
To Request a Cancellation or Raise Any Concerns Regarding Your Order
If you need to cancel your order or have concerns, you can contact us through any of the following methods:
- Email: care@urbanjaipur.com (please include your order number)
- WhatsApp: +91 9024412440 (please include your order ID)
Our dedicated customer support team will address your request promptly.
We thank you for choosing Urban Jaipur. Your satisfaction is our goal, and we look forward to serving you again soon!