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Urban Jaipur provides an Easy 7-days-return policy, which allows you to return your order within 7 days of its delivery.

Before you return

Before you return an Urban Jaipur product, please take a moment to understand how our products are made. Most of our products are handcrafted by traditional craft persons in rural India, mainly Rajasthan, resulting in products being unique and slightly different from each other.

It is common to think of an irregular weave or print a stitch as a defect even after the products went through several quality checks. Please note that all the orders are thoroughly checked before shipping them to the customer, we take customer satisfaction as our number one priority thus avoiding any defective product being sent.

Important: Please note that minor colour variations (up to 10%) may be seen due to different monitors and will not be treated as not as per the description.

Please note that the Exchange or Refund will not be made against the following category of products (non-refundable items) unless there is a defect or the product is different from its description.

  • Quilts and Bedcovers.
  • Items on sale (Discounted items, under the SALE category) are non-returnable unless there is a defect or they differ from their description.
  • Items will only be exchanged if they have a manufacturing defect; under no other circumstances will they be exchanged.
  • You can request an exchange for the specific product you ordered and its variants, but exchange for other products will not be accepted.
  • Customized Products: Items such as fitted bed sheets and mattress protectors that are tailored to individual specifications cannot be returned or replaced. Please double-check your measurements and selections before ordering.
  • If the shipment is returned to us due to unserviceable PIN code locations, incorrect address, or mobile number, the customer is responsible for paying the shipping fee for both forward and reverse shipping.

You can request a return or exchange through email at return@urbanjaipur.comBut reading the policy completely is advisable before you request an easy return or refund process.

Reverse Pickup policy

Urban Jaipur makes it easy for you to return an item hassle-free through our reverse Pickup policy. We take our customers seriously and prove that we answer your requests not just before the order but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up to process, save time and make you feel reassured about your order.

  • You can request a return or exchange through email at return@urbanjaipur.com
  • Please mention your order number in the subject line to help us quickly process your request for a return or exchange. Additionally, attach 3-4 pictures of the product to your email, and ensure you have taken photos at the time of delivery as well.
  • Please make sure that the product(s) you are returning is unused, unworn, unwashed, undamaged, and in a saleable condition.
  • Please make sure that the product(s) to be returned are packed in the original Urban Jaipur package and that the Urban Jaipur tags and any extra accessories are intact along with the main item.
  • A reverse pickup will be arranged once we receive a return/exchange request from you, and the order will be picked up within 5 business days from the date of request.
  • In case of a return/refund, please note that banks usually take 7-10 business days to process a refund once it has been initiated from our end.
  • In the case of exchanges, your new order will be dispatched to your location within 1-3 business days after we have received the previous package.
  • In case the delivered item(s) is found damaged/ missing or has any manufacturing defect, please inform Customer Care or e-mail us within 48 hours of delivery.

Important: Some PIN codes are unserviceable for a Reverse Pickup by our delivery partners. In such cases, the customer will need to send it back to us with the original packaging and the condition as mentioned above of the product.  Urban Jaipur, 806, SDC Euro Exotica, Near RIICO Kata Flyover, Sanganer – 302030.

Return Charges

  • All returns requested for reasons other than quality defects, such as personal taste, will incur a return shipping charge of Rs 165/- per product (up to 1 KG), applicable to items like Single Bedsheets, Single Dohars, Bathrobes, Towel Sets, Curtains, Kids Dohar, Handcrafted Bags and Dress Materials.

  • In the case of Bedsheets(Double, Queen, King, Super King) Double Dohars, Diwan sets, Bedding sets (bedsheets with dohar) & Comforters the Return Shipping Charges will be Rs 265/–  per product.
  • Please note that quilts and bedcovers are not eligible for return under any conditions. This is because we thoroughly inspect our orders before dispatch, ensuring there are no defects.

Return Policy

Urban Jaipur reserves all the right to reject returns from any particular customer, in case of frequent returns by such customer, which shall mean returns on more than 3 occasions in a financial year. All the orders are carefully checked before leaving for delivery to the customer, but in some cases, if you are not satisfied with your order, please follow the instructions below.

  • You can request a return/exchange within 7 days from the date of delivery. Products/Items that have defects will only be eligible for return/exchange.
  • We’ll start the refund process once we receive the product and verify its condition. A refund will be issued if the product is in its original condition, unused, and unwashed. Refunds will be initiated within 24-48 hours of receiving and checking the shipment.
  • To ensure a smoother return process, take photos and videos of the package before handing it over or shipping it to us. This helps prevent package mis-shipment.
  • If we’re unable to arrange a return pickup, you can ship the product to:
    806, SDC Euro Exotica, Near RIICO Kata Flyover, Sanganer, Jaipur, RajasthanPincode– 302029
  • It may take up to 7-8 business days for your refund to reflect in your bank account. In the case of Cash on Delivery (COD), the amount will be credited through NEFT/RTGS.
  • Ensure to keep the original packaging and invoice with the product.
  • For online mode of payment, the refund will be credited to the original source. Under no circumstances will the refund be in cash form.
  • You can request a return or exchange by emailing us at return@urbanjaipur.com.

Please send the product(s) to the following address:

Urban Jaipur,

806, SDC Euro Exotica, Near RIICO Kata Flyover, Sanganer, Jaipur, Rajasthan

Pincode– 302029