Urban Jaipur provides an Easy 10-days-return policy, which allows you to return your order within 10 days of its delivery.
Before you return
Before you return an Urban Jaipur product, please take a moment to understand how our products are made. Most of our products are handcrafted by traditional craft persons in rural India, mainly Rajasthan, resulting in products being unique and slightly different from each other.
It is common to think of an irregular weave or print or a stitch as a defect even after the products went through several quality checks. Please note that all the orders are thoroughly checked before shipping them to the customer, we take customer satisfaction as our number one priority thus avoiding any defective product being sent.
Important: Please note that minor variations in color (up to 10%) may be seen due to different monitors and will not be treated as not as per description.
Please note that the Exchange or Refund will not be made against the following category of products (non-refundable items), unless there is a defect or the product is different from its description.
- Items on sale (Discounted items, under SALE category)
- Items will only be exchanged if they have a manufacturing defect; under no other circumstances will they be exchanged.
- You can request an exchange for the specific product you ordered and its variants, but no other products will be accepted.
You can request a return or exchange through email at firstname.lastname@example.org. But reading the policy completely is advisable before you request an easy return or refund process.
Reverse Pickup policy
Urban Jaipur makes it easy for you to return an item hassle-free through our reverse Pickup policy. We take our customers seriously and in order to prove that we answer your requests not just before the order but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up to process, save time and make you feel reassured about your order.
- You can request a return or exchange through email at email@example.com.
- Please mention your order number in the subject line to help us quickly process your request for return or exchange.
- Please make sure that the product(s) you are returning is unused, unworn, unwashed, undamaged, and is in a salable condition.
- Please make sure that the product(s) to be returned are packed in the original Urban Jaipur package and that the Urban Jaipur tags and any extra accessory is intact along with the main item.
- A reverse pickup will be arranged once we receive a return/exchange request from you, and the order will be picked within 5 business days from the date of request.
- In case of a return/refund, please note that banks usually take 7-10 business days to process a refund once it had been initiated from our end.
- In the case of exchanges, your new order will be dispatched to your location within 1-3 business days after we have received the previous package.
Important: Some PIN codes are unserviceable for a Reverse Pickup by our delivery partners. In such cases, the customer will need to send it back to us with the original packaging and the above-mentioned condition of the product.
1. All returns requested for other than any quality defect like not being as per your taste/likes will levy a return shipping charge of Rs 165/- (inclusive GST) per product ( weight up to 1.5 KG).
2. In the case of quilts, dohars, & comforters the Return Shipping Charges will be Rs 225/- (inclusive GST) for every single bed quilt & 265/- (inclusive GST) for every double bed quilt.
Urban Jaipur reserves all the right to reject returns from any particular customer, in case of frequent returns by such customer, which shall mean returns on more than 3 occasions in a financial year.
All the orders are carefully checked before leaving for delivery to the customer, but in some cases that you are not satisfied with your order, please follow the instructions below.
- You can request a return/exchange within 10 days of the date of delivery.
- Any shipping charges will not be refunded and for the shipment sent us back by the customer (unserviceable PIN code locations), the shipping fee has to be paid by the customer.
- Products on sale (or under the SALE category) are non-returnable. Return or Exchange requests for such products couldn’t be accepted unless there is a defect or it’s different from its description.
- It might take up to 7-8 business days for your refund to be reflected in your bank account.
- In the case of COD as a mode of payment, the amount will be credited through NEFT/RTGS
- In case of Online mode of payment, the amount will be credited to the original source.
- Under no circumstances, the refund will be in cash form.
- You can request a return or exchange through email us at firstname.lastname@example.org
Please send the product(s) to the following address:
H-10 Ram Vihar, Budhsinghpura
Near Abkari Thana, Sanganer, Jaipur
Urban Jaipur ships all across India with no extra charges on shipping. However, for orders from all countries other than India, there might be a shipping fee applied to the order, depending on the weight of the package and the customer’s location.
Our shipping partners include FedEx, Bluedart, DHL, Delhivery, Ecomm Express.
Once an order has been placed, a tracking ID will be provided to the customer. Please note that in some of the rare cases there may not be a tracking ID for your order, in such case you can contact us in order to get the information about the package.
In some rare cases, it is possible that a product is out-of-stock and cannot be shipped while its status is “in-stock” on the website and app due to hourly stock fluctuations. In such a case, there might be a slight delay in shipping your product or we might cancel your order and refund any amount paid for the order. In case you do not want to wait for the product or feels the shipping has been delayed for more than enough time, you can request a cancellation of the order which will be processed without any fee and any amount paid for the same will be refunded.